Cratus Sports FAQ You've asked, we've answered. We have put together some generally asked questions from our clients so that others can view as well. Feel free to ask us anything else... anytime!
1. What is the return policy?
Once customer approves final design,fabric,color and size their will be no return accommodated unless there is a manufacturing defect.
2. What are Terms and Conditions of purchase?
Payment is due upon receipt of invoice 100%
PO needs to be approved by accounting department
Delivery within three weeks from receipt of payment and final confirmation of order
3. What is Sublimated versus In Stock apparel?
Sublimated products are 100% customized products .We manufacture all sublimated products.
Sizes youth small to 5XL all the same price
3 weeks for all sublimated products
Stock apparel may or may not be sublimated and it is standard sizing
( check in stock sizing chart) We can finish most of the Stock product within 10 days
4. What is the meaning of Cratus?
Cratus is the son of the Greek god Pallas and is the personification of power and strength. Cratus is a sibling of Nike the goddess of victory
5. How do I contact support?
Phone number(414)488-8008 1(866)7CR-ATUS 1(866) 727-2887
4392-96 S Kansas Avenue
St Francis,WI 53235
6. Is Cratus the manufacturer?
Yes. Cratus is the manufacturer of all apparel
7. What is sublimation?
Sublimation produces a high-quality product
8. What are the fabric choices?
40+ different gauges (thickness) of Dry Fit
9. Can we custom design?
Yes. Give us your ideas and our design team will work with you on multiple mock ups
If you are interested in being a distributor of Cratus products fill out the following contact form
and an owner or representative will discuss your inquiry
10. Shipping Policy
Orders over $500 automatically qualify for free shipping.
(Free shipping is standard ground shipping with no signature requirement and no insurance )
P.O box shipping only through USPS can be subject to extra charges.
Air shipping, One-day shipping, 2 days shipping with or without signature with or without
Insurance will have extra charges.
Please check all the shipping policies with any of our staff members before you place your order.
All payments have to be made in full including but not limited to shipping charges.
Shipping nationally via FEDEX,UPS,USPS ,for international shipping FEDEX and DHL.
Cratus Apparel custom product orders are non-refundable. By paying for this order, you are agreeing to our No Refund & No Returns policy. Once an order has been confirmed and placed Cratus Sports is not liable for any dissatisfaction that the customer might experience or portray. Our Staff provides a Digital Color Chart, Size Chart, and even photos of Fabric if requested. Secured Shipping with insurance can be requested ahead of the order. Cratus Sports will provide tracking of all shipping including free shipping but will not be liable for any delay or loss of product.